Shipping policy

Shipping, Pickup & Delivery

How much does shipping cost?

Standard Shipping: $6.00 flat rate
FREE Standard Shipping on orders $75.00 and above (before tax)

When will my order be processed?

Orders are processed within one business day. The day you place your order doesn't count - processing starts the next business day. Saturday, Sunday, and holidays are not business days.

How long will shipping take?

Orders typically arrive within 3-7 business days for delivery on orders shipped via USPS. Delivery times may vary based on your location and any unexpected delays encountered by the courier. All packages are shipped via USPS First Class Mail or Priority Mail.

Will I receive tracking information?

Yes - tracking is emailed to you as soon as your package ships.

How do I track my order?

You can track your order two ways:

Log into your Shopify account and go to the Orders section
Click the tracking link in your shipping confirmation email

I didn't receive a tracking number - what should I do?

Check your spam folder first. If you still don't see it, email us at SparkleWithJackieLLC@gmail.com and we'll resend it.

My tracking hasn't updated - is my order lost?

Tracking can take 24-48 hours to update after your order ships. If it's been longer, reach out and we'll look into it.

Can I change my shipping method after ordering?

No - fulfillment rates and shipping methods cannot be changed once your order has been placed.

What is your Return Policy?

Unfortunately, we cannot accept returns on jewelry items, digital products or gift cards. Gift cards expire 1 year from purchase date and cannot be redeemed for cash.

Do you ship internationally?
No - we currently ship within the United States only.

My package is running late - what should I do?
Check your tracking number first. If it's been longer than 5-7 days, email us at SparkleWithJackieLLC@gmail.com and we'll help locate, replace, or credit your order.

My order says "delivered" but I didn't receive it
Check with neighbors, building management, or household members. If you still can't locate it, contact USPS and email us at SparkleWithJackieLLC@gmail.com - we'll do what we can to help.

Do you offer local pickup?
Yes! If you're in the Portage, IN area, select Local Pickup at checkout. Then text or call 260-602-3677 to schedule an appointment during business hours. We'll hold your order for up to 1 week. Bring your confirmation email with your order number when you pick up.