FAQs
Shipping, Pickup & Delivery
A: Standard Shipping: $6.00 flat rate
FREE Standard Shipping on orders $75.00 and above (before tax)
A: Orders typically arrive within 3-7 business days for delivery on orders shipped via USPS. Delivery times may vary based on your location and any unexpected delays encountered by the courier. All packages are shipped via USPS First Class Mail or Priority Mail.
A: Yes - tracking is emailed to you as soon as your package ships.
A: You can track your order two ways:
- Log into your Shopify account and go to the Orders section
- Click the tracking link in your shipping confirmation email
A: Check your spam folder first. If you still don't see it, email us at SparkleWithJackieLLC@gmail.com and we'll resend it.
A: Tracking can take 24-48 hours to update after your order ships. If it's been longer, reach out and we'll look into it.
A: No - fulfillment rates and shipping methods cannot be changed once your order has been placed.
A: Unfortunately, we cannot accept returns on jewelry items, digital products or gift cards. Gift cards expire 1 year from purchase date and cannot be redeemed for cash.
Q: Do you ship internationally?
A: No - we currently ship within the United States only.
Q: My package is running late - what should I do?
A: Check your tracking number first. If it's been longer than 5-7 days, email us at SparkleWithJackieLLC@gmail.com and we'll help locate, replace, or credit your order.
Q: My order says "delivered" but I didn't receive it
A: Check with neighbors, building management, or household members. If you still can't locate it, contact USPS and email us at SparkleWithJackieLLC@gmail.com - we'll do what we can to help.
Q: Do you offer local pickup?
A: Yes! If you're in the Portage, IN area, select Local Pickup at checkout. Then text or call 260-602-3677 to schedule an appointment during business hours. We'll hold your order for up to 1 week. Bring your confirmation email with your order number when you pick up.
Q: Do you offer local delivery?
A: At this time, only shipping and local pickup are available.
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Returns & Refunds
Q: What is your return policy?
A: All sales are final. We do not accept returns or exchanges once an order has been placed.
Q: What if my item arrives damaged or defective?
A: Contact us immediately if your item is defective, damaged, or if you received the wrong item. You have 48 hours from the day of delivery to start the process.
Q: What happens if my item is damaged?
A: Our process:
- If the product is still available, we'll ship a replacement (we cover shipping)
- If the product is no longer available, we'll issue a store credit to your account
- We do not refund to the original payment method - ALL refunds appear as store credit
- Please note that shipping fees will not be refunded or credited
Q: What items are non-returnable?
A: We do not accept returns on sale items, gift cards, or digital products.
Q: Do you refund shipping fees?
A: No - shipping fees are not refunded or reimbursed.
Q: How long does the replacement/refund process take?
A: Once we receive and inspect your photo, we'll notify you if the replacement or refund was approved. Approved replacements ship with tracking. Store credits are issued via email.
Q: What condition does my item need to be in for a damage claim?
A: Items must be in the same condition you received them - unworn, unused, with tags, and in original packaging.
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Payment Methods
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Shop Pay, and Apple Pay.
Q: Is it safe to shop on your website?
A: Yes - all transactions are processed securely through Shopify's encrypted payment system.
Q: Do you store my credit card information?
A: No - we never see or store your payment information. All payments are processed securely through our payment provider.
Q: Can I use multiple payment methods on one order?
A: Not at this time - each order requires one payment method.
Q: Why was my payment declined?
A: Contact your bank or card issuer - we don't have access to information about why payments are declined. Common reasons include insufficient funds, incorrect billing information, or fraud protection holds.
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Product Information
Q: What are your jewelry pieces made from?
A: Our jewelry is from Paparazzi Accessories. The pieces are primarily made of iron with trace minerals including zinc, steel, or aluminum.
Important: Paparazzi jewelry is NOT hypoallergenic and may contain trace amounts of heavy metals including lead and nickel. While Paparazzi states their products comply with California Proposition 65 safety regulations, we want you to be fully informed before purchasing.
Q: Is the jewelry safe to wear?
A: Paparazzi states their products meet applicable U.S. consumer safety laws and California Proposition 65 requirements. However, if you have metal sensitivities or allergies, we recommend consulting with your doctor before wearing fashion jewelry.
Q: How do I care for my jewelry?
A: See below⬇️
- Avoid water, perfume, and lotions
- Store in a dry place when not wearing
- Clean gently with a soft cloth
- Remove before swimming, showering, or exercising
- Discontinue use if you experience any skin irritation
Q: Do you restock sold-out items?
A: Our inventory changes frequently. If something is sold out, it may or may not be restocked. Follow us on Instagram and Facebook for new arrival announcements.
Q: What are planners and when will they be available?
A: Our customizable, printable planners launch mid-2026. They're digital products - you'll receive a Canva link to edit colors, fonts, and elements, then print at home. Print only the pages you need, as many times as you want.
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Pricing & Discounts
Q: How much is your jewelry?- Children's items are $1.00 plus tax and shipping
- Adult items are $6.00 plus tax and shipping
- Zi Collection items start out at $15.00 plus tax and shipping
Q: Do you offer discounts?
A: We occasionally run promotions and special offers. Follow us on Instagram and Facebook or join our email list to be the first to know.
Q: How do discount codes work?
A: Discount codes must be entered at checkout before you complete your order. Codes cannot be applied after an order has been placed.
Q: I forgot to use my discount code - can you apply it now?
A: No - once an order is placed, no changes can be made (including adding discount codes). Double-check your cart before completing checkout.
Q: Can I use multiple discount codes on one order?
A: No - only one discount code per order. (Unless otherwise stated)
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Order Status & Tracking
Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships. Click the tracking link or enter the number on USPS.com.
Q: I haven't received my order yet - where is it?
A: Check your tracking number first. Orders typically arrive within 3-4 days. Orders can take up to 7 days. If it's been longer, email us at SparkleWithJackieLLC@gmail.com.
Q: My order says "delivered" but I didn't receive it
A: Check with neighbors, building management, or household members. If you still can't locate it, contact USPS and email us at SparkleWithJackieLLC@gmail.com - we'll help resolve it.
Q: Can I change my shipping address after ordering?
A: No - orders cannot be modified once placed. Contact us immediately and we'll see if we can help, but we can't guarantee changes.
Q: Why hasn't my tracking updated?
A: Tracking typically updates within 24-48 hours of shipping. If it's been longer, reach out to us.
Q: How do I know when my order has shipped?
A: You'll receive an email with tracking information as soon as your order is fulfilled and picked up by USPS.